Director of Information Technology Affairs of Shahr Bank, referring to the impact of electronic services quality on customer satisfaction of the banking network, announced a more than 40% increase in the use of electronic services by the bank’s customers.
According to the Communication and Public Relations Center of Bank Shahr, Meysam Namazi, stating that “innovation in service” has always been the frontispiece of actions and activities in Bank Shahr, said: “In recent years, security, speed, variety and high quality of services provided in Various areas of banking, especially in the field of electronic banking, have made citizens more satisfied with Bank Shahr”.
Referring to the outbreak of the Corona Virus since the last months of last year and its continuation this year, he stated: “Due to the need to reduce the citizens’ commutes in cities, we have seen an increase in the use of electronic services of Bank Shahr, which fortunately has led to the health of customers and the workforce of the bank”.
Emphasizing that Bank Shahr electronic banking systems are ready to provide services to citizens and customers of the banking network, Namazi said: “Considering the current situation of the society, now using the bank’s online services such as: Hamrah Shahr, Internet Bank, etc. is increasing day by day”.
The director of information technology affairs of Bank Shahr, referring to the popularity of “Hamrah Shahr”" software due to its up-to-date and unique services, continued: “Since the beginning of this year, the number of users of this software has increased by 30%”.
Stating that “Hamrah Shahr” software is available via Bank Shahr website at http://Shahr-Bank.ir as well as Bazaar Cafe, Miket and IranApps software, he continued: “In line with achieving the bank’s aims to create a variety of platforms to serve citizens around the clock, this software has been updated within the rules of the Central Bank”.
Namazi, referring to the wide acceptance of citizens by the services of “Internet Bank” and “Shahrnet Counters” of Bank Shahr, stated: “Currently, the customers of the banking network can receive a wide range of banking services provided in the branches around the clock." Reputation counters ".
In the end, the director of Information Technology Affairs of Bank Shahr, referring to the emphatic recommendation of the medical and treatment community of the country on the need to reduce citizens’ visits to bank branches, said: “In order to protect the health of its customers, we have increased the card-to-card transfer maximum amounts, have automated extending the expired cards, have increased the maximum amount of card-to-card money transfers on remote portals (Internet banking and mobile software), and so on.”