Thursday 15th November 2018
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    • Security Tips for E-banking
      Security Tips for E-banking

      Internet banking
      Pay attention to the Virtual bank address, any addresses other than https // ebank.city-bank.net is invalid. Pay attention carefully to similar and close addresses to the banks website.
      security tip
      Never refer to the banks website through available links on other sites but type the sites address https // www.city-bank.ir in the proper place.
      Choose your username and password carefully, not the way which could be guessed by others. For example, avoid using your name, the year of birth, ID number, names of your favorite people, a favorite place, etc.
      • Dont consider the number of letters in your password fewer than 8 characters and make sure to use letters along with figures in your password.
      • When using wireless connections the risk of interception may be greater. Use the wireless connection only when you are completely sure that internet connection is secure.
      • Make sure that programs like antivirus are updated on your computer.
      • Never send your important information such as account number, password, date of birth, etc. via SMS.
      • Bank Shahr never requests your personal and bank information such as your name, account number, balance, password and so on in any ways (email, phone or post). In such a case, inform your bank immediately.
      • Do not use the Internet bank in public places.
      • Use reliable and updated browsers like Google Chrome and Firefox.
      • Change your password at short intervals.
      • In order to enhance the security of password, use the virtual keyboard.
      • It is recommended to take the following steps before leaving the system:
      1. Select the option Clear Recent History from the menu of Tools,
      security tips1
      1. Now select all options of Browsing, Cookis, cache then press Delete.

      Using this system means accepting all the conditions of use.


      ATMs and Points of Sale (POS):
      1. When receiving your bank card password envelope from the branch, pay attention carefully to lack of rupture in it.
      2. Right after receiving the password of your card, go to an ATM and change your password.
      3. Right after receiving your ATM card, record its 16-digit number.
      4. Make sure to choose a 4-digit password which is not simply guessed by others. For example, avoid choosing the year of your birth, wedding or your phone number.
      5. Only crooks pretend that for transferring funds, they need to use their exchange card and they encourage you to use the English menu.
      6. No need to use the English menu to transfer funds. English menu has been created for foreign travelers.
      7. When carrying out the transfer of funds, the recipient must announce just their 16-digit card number and they dont need to give further information or refer to an ATM.
      8. Bear the new password in mind. Avoid writing down the password on the ATM card or keeping the password note in the cards leather case.
      9. When entering the password at the ATM, stand in front the machine the way that nobody can peep the keyboard and your password.
      10. In stores and when shopping through POS Machines, enter the password by yourselves and avoid saying it to the salesperson.
      11. In case you had to declare your password in a store, try to change it as quick as possible.
      12. Never entrust your card to others. In such a case, take action immediately to change your password.
      13. Dont leave the receipt delivered by ATM or POS machines in the place.
      14. In case of a banking system error, never ask the strangers for help.
      15. Use the POS machines just for purchases, balance and bills payment.
      16. Never use the POS machines for transferring funds to your or other accounts.
      17. To transfer funds you can use ATMs, POS, branches or Satna and Paya services provided in branches.
      18. The maximum possible amount of funds transferred via ATM is thirty million Rials per day.
      19. By referring to the bank branches and using the branch terminal you can transfer funds up to 150 million Rials instantly to other cards of yours or other people.
      20. one way for obtaining Sheba (IBAN) is referring to the branch or website of the branch where the account was opened in.
      21. Do no ever refer to other banks websites to get a banks Sheba.
      22. The Bank will never take the responsibility for compensating the loss if the customers register the wrong Sheba number of destination.
      23. Owning an ATM card the customers would be able to pay their bills without referring to bank branches.
      24. Using each banks ATM is a quick way to pay your bills.
      25. Referring to each banks website is a quick way to pay your bills.
      26. To make online purchases second password is required.
      27. The first and second password of your card is confidential.
      28. CVV2 code of your card is confidential. Avoid sharing your confidential information with others.
      29. Take action to block your card immediately after realizing the loss of it.
      30. One way of blocking bank cards is referring to the branches that issued them.
      31. One way of blocking a bankcard is referring to the card-issuing banks website.
      32. One way of blocking a bank card is contacting the card issuing banks help desk.
      33. For blocking a bank card Second Password of the card is required.
      34. Never use POS terminals for paying into your current account.
      35. Use mobile banking for quick funds transfer operations.
      36. All the Repairmen who fix your companys POS machines have an identification card of their respective companies.
      37. Never respond the requests that ask your personal information via e-mail or pop-up windows.
      38. Requests for receiving texts after transactions and entering indirect services such as internet banking, telephone banking, etc. sometimes causes the customer being informed of potential defraud and preventing further defraud. Upon receiving such an SMS, if you havent done the transaction, take action to change your password.
      39. Avoid placing your card close to magnetic areas (magnets, mobile phones, electronic devices, etc.) or under the direct light and heat.
      40. Its a great achievement that when our respectful customers refer to the correspondent institutions, are able pay the cost of goods and services easily and as quick as possible without any concerns about the security of their money.


      Mobile banking:
      1. Avoid installing any banking software that you receive via email.
      2. Make sure to turn off your mobile phones telecommunication services including (Bluetooth) and IR (Infrared) when unnecessary.
      3. In case of lost or theft of mobile phone, you should take the necessary steps to change your ID and password in electronic payment systems and mobile banking.
      4. Delete the text messages received through mobile banking system that are on the program messages box menu after reading them.
      5. Before selling or transferring your mobile phone to someone else, first select the option factory reset, and then delete the application from the phone.
      6. When installing the new version of mobile banking application, first remove the previous version from your phone and then install the new version.
      7. It is recommended to use the PIN to unlock the phone.
      8. Set your cell phone to be locked at short intervals and when not in use.
      9. Always observe Changes in the performance of your mobile phone.If you install the software and then the device functions slowly in response to the commands or your phones battery drains faster than before, this could be a sign that there is malicious code on your device. So do not get connected to the Mobile banking as long as you dont go to the respective agencies to make sure about it and fix the problem.
      10. Record and save 15-digit serial number of the mobile phone code (International Mobile Equipment Identity) or (IMEI) to track your phone through law enforcement if it is lost. (It is visible by entering the code * # 06 # on the cell phone)
      11. Strictly avoid opening your e-mail attachments via mobile phone.